BUSINESS MANAGEMENT
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
CPD Approved
75 Mins. Approx.
COURSES
Customer Service - £20 + VAT
Developing Good Employee Relations
This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback.
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It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.
CPD Approved
45 Mins. Approx.
COURSES
Developing Good Employee Relations - £30 + VAT
Developing Teamwork
This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together.
It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
CPD Approved
30 Mins. Approx.
COURSES
Developing Teamwork - £30 + VAT
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important.
It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
CPD Approved
110 Mins. Approx.
COURSES
Effective Delegation- £30 + VAT
Introducing GDPR
This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.
It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.
60 Mins. Approx.
COURSES
Introducing GDPR- £30 + VAT
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills.
This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
CPD Approved
90 Mins. Approx.
COURSES
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Leadership Skills - £30 + VAT
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved.
It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.
CPD Approved
60 Mins. Approx.
COURSES
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Managing Meetings - £30 + VAT
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
CPD Approved
46 Mins. Approx.
COURSES
Negotiation - £30 + VAT
Objective Setting
This course aims to help you write effective objectives that deliver results.
It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
CPD Approved
30 Mins. Approx.
COURSES
Objective Setting - £30 + VAT
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people's jobs.
This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
CPD Approved
55 Mins. Approx.
COURSES
Presentation Skills - £30 + VAT
Principles of Communication
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.
CPD Approved
75 Mins. Approx.
COURSES
Principles of Communication - £25 + VAT
Sales Skills
The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting.
It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.
CPD Approved
120 Mins. Approx.
COURSES
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Sales Skills - £30 + VAT
The Principles of Performance Management
55 Mins. Approx.
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.
In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.
COURSES
The Principals of Performance Management - £35 + VAT
CPD Approved
Time Management
105 Mins. Approx.
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner.
This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.
COURSES
Time Management - £35 + VAT
CPD Approved