Business Management

BUSINESS MANAGEMENT

 
 

Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

CPD Approved

75 Mins. Approx.

COURSES



Customer Service - £20 + VAT

 

Developing Good Employee Relations

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback.

It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

CPD Approved

45 Mins. Approx.

COURSES


Developing Good Employee Relations - £30 + VAT

 

Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together.

 

It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

CPD Approved

30 Mins. Approx.

COURSES


Developing Teamwork - £30 + VAT
 

Effective Delegation

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important.

 

It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...

CPD Approved

110 Mins. Approx.

COURSES


Effective Delegation- £30 + VAT
 

 
 

Introducing GDPR

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

 

It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

60 Mins. Approx.

COURSES


Introducing GDPR- £30 + VAT
 

 

Leadership Skills

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills.

 

This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

CPD Approved

90 Mins. Approx.

COURSES

Leadership Skills - £30 + VAT
 

 

Managing Meetings

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved.

 

It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

CPD Approved

60 Mins. Approx.

COURSES

Managing Meetings - £30 + VAT
 

 

Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

CPD Approved

46 Mins. Approx.

COURSES


Negotiation - £30 + VAT
 

 

Objective Setting

This course aims to help you write effective objectives that deliver results.

 

It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

CPD Approved

30 Mins. Approx.

COURSES


Objective Setting - £30 + VAT
 

 

Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people's jobs.

 

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

CPD Approved

55 Mins. Approx.

COURSES


Presentation Skills - £30 + VAT
 

 

Principles of Communication

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

CPD Approved

75 Mins. Approx.

COURSES


Principles of Communication - £25 + VAT
 

 

Project Management

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

CPD Approved

90 Mins. Approx.

COURSES


Project Management - £30 + VAT
 

 

Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting.

 

It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

CPD Approved

120 Mins. Approx.

COURSES

Sales Skills - £30 + VAT
 

 

The Principles of Performance Management

55 Mins. Approx.

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

 

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

COURSES


The Principals of Performance Management - £35 + VAT
 

CPD Approved

Time Management

105 Mins. Approx.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner.

 

This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

COURSES


Time Management - £35 + VAT
 

CPD Approved

Newport office:

12 Stockwood View, Langstone, Newport, NP18 2NS 

Carmarthen office:

Ffynnon-Lŵyd, Meidrim, Carmarthenshire, SA33 5PS

Anglesey office:

Brig-y-don, Trecastell Parc, Glan Y Don Park, Bull Bay, Amlwch, Anglesey, LL68 9TE

Standerwick Safety Partnership is a trading name of JS Safety Services Ltd Registered in England and Wales.
Company No. 6465143. VAT Registration No. 940 6362 30.

Copyright © 2018 Standerwick Safety Partnership